Your I.T. Department

An I.T. Department is responsible for all technological hardware, software and providers for your company.

We, as your I.T. Department, can work with any developer, manufacturer or service provider in order to meet your I.T. visions and functionality while improving your bottom line.

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Technology at its best

I.T. TEAM

Information Technology teams are made up of Solution Architects, I.T. Administrators, Technologists, Specialists, Network Engineers, Help Desk Technicians, Repair Technicians and Technology Coordinators.

01

INFRASTRUCTURE

I.T. Department oversees the installation and maintenance of computer, telephone, video and web network systems within your company.

02

FUNCTIONALITY

More than just a help desk… This is where we not only help users when they call in with a problem but where we monitor, manage, plan and administer your entire technology network.

03

GOVERNANCE

Delegation of authority as well as implementation of operational parameters for working units and individuals’ use of I.T. systems, architecture and networks.

04

Applications & Data
Management

Manages enterprise resource planning for your company and develops, administers, and maintains applications to support your employees and customers.

Data Center
Operations

Manages the relationships with various companies and data centers for your company's infrastructure technology.

End-User
Computing

The Help Desk functions as the first point of contact for end-users to report incidents or request assistance.

Network Services

Manages telecommunications, telephone directory, voice, video and data network services. Network services includes the local, wide area network infrastructures and security.

Office of Operations

Oversees finances and budgeting, best rates with us or your company's vendors for procurement of licensing, and contract management.

Production Support Services

Provision services centered on high capacity printing, document sharing and storage, mailing and delivery solutions.

Project & Portfolio Management

Providing portfolio management, high level program and project management, resource deployment, communication and training.

Strategy Planning & Administration

Develops enterprise policies and standards, strategic planning with overseeing I.T. Governance. Each department in your company manages the policies and standards for their department and passes that information to Your I.T. Department.

Vendor Relationship Management

Maintains the business relationship between your company and the technology vendor to enable better linkage and strategic tactical levels.

Some of the many roles within the I.T. industry.

Chief Information Officer [CIO]

CIO or I.T. Director is the title given to the most senior executive in an enterprise responsible for the traditional information technology and computer systems that support enterprise goals. This is also the start of I.T. Governance and delegation of authority.

Chief Information Security Officer (CISO)

A chief information security officer is the senior-level executive within an organization responsible for establishing and maintaining the enterprise vision, strategy, and program to ensure information assets and technologies are adequately protected.

Solution Architect

The practice of defining and describing an architecture of a system delivered in context of a specific solution and as such it may encompass description of an entire system or only its specific parts.

Cloud Architect

I.T. Professional who is responsible for overseeing a company's cloud computing strategy. It includes cloud adoption plans, cloud application design, cloud management and monitoring.

I.T. Administrator

Also known as a system administrator who is responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers.

Network Engineer

This role has the necessary skills to plan, implement and oversee the computer networks that support in-house voice, data, video and wireless network services.

Software Engineer

This role applies the principles of software engineering to the design, development, maintenance, testing, and evaluation of the software that make computers or other devices containing software work.

I.T. Project Manager

The role charged with overseeing the process of planning, executing and delegating responsibilities around an organization's information technology (I.T.) pursuits and goals.

I.T. Support Technician

This role offers support to users who are experiencing problems with their computers or software via in person visits, over the phone or online. I.T. Support address issues ranging from network systems to individual desktop computers and personal devices.

Computer Repair Technician

This role is the person who repairs/maintains computers and servers. This role may include building or configuring new hardware, installing and updating software packages and creating and maintaing computer networks.

I.T. Technologist

An I.T. Technologist is an expert in their particular field or technology who look after a specific portion of an organization's I.T. enviroment.

I.T. Specialist

An I.T. Specialist applies technical expertise to the implementation, monitoring or maintenance of I.T. systems and typically focus on a specific computer network, database or systems administration function.

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